Parts Supervisor
Company Name:
Western States Equipment Company
# Description
JOB
Summary: This position is responsible for the operation of assigned Parts area to include supervision and development of Parts employees, providing an exceptional customer experience and performing in alignment with Western States Equipment Company's strategy.
Essential Functions:
Supervises employees. Performs annual performance review and determines compensation increases. Administers discipline; influences decision to hire and terminate employees. Assists in employee issues that affect customer service.
Responds to customer inquiries, resolves customer complaints and maintains a high level of customer relations.
Answers customers' and technicians' parts inquiries over the phone and in person. Uses Caterpillar's online Parts system (SIS) or parts books for Caterpillar Legacy Equipment to reference and identify parts.
Determines customer needs through research and questions. Offers all parts and service solutions to customer. Determines best method to fill orders with parts not in stock. Asks customer for need by date and decides best shipping method.
Processes, tracks, invoices, and completes customers' orders to exceed customers' expectations. Receives cash or credit payments or processes the order to go through Accounts Receivable. Balances cash drawer daily.
Schedules Parts personnel to properly cover shifts, training, and meetings. Maintains on call and Saturday work rotation schedules. Approves and schedules overtime as needed. Approves employees' time worked in automated time for Payroll.
Oversees training programs for employees as identified.
Works with other departments to ensure strong teamwork throughout the branches.
Researches support parts for new products and ensures parts are on hand prior to the product delivery.
Works on Parts Counter to process internal and external customer orders and returns.
Works with Parts Operations/Inventory Control to identify parts inventory needs and adequate stocking levels.
Oversees accounts vendor invoices and process for timely payment.
Maintains a high level of focus on departmental goals (sales, customer loyalty, employee engagement, parts KPI's, etc.) and address areas of opportunities to meet or exceed established goals.
Pulls parts in the warehouse as needed to fulfill customer orders.
Builds hoses as needed.
Promotes and manages all customer care standards.
Actively cares and advocates safety at Western States. Promotes and manages safety at Western States. Ensures employees, vendors, and customers have a safe work environment. Adheres to and manages all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
Works within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.
# Requirements
KNOWLEDGE SKILLS AND ABILITIES:
Strong knowledge of DBSi, TMI, SIS Antares, CMIS, Infocast, and AGCO.
Technical knowledge of parts, service, and core inspection.
Knowledge of forklift and material handling equipment.
Knowledge of Microsoft office software
Ability to develop and maintain effective working relationships with others.
Working knowledge of warehouse, shipping and receiving procedures.
Ability to obtain forklift operators certification.
Ability to work overtime and oncall.
Consistent attendance.
EDUCATION AND
Experience:
Proof of high school diploma or General Education Degree (GED).
One to three years of parts sales or comparable experience required.
One year experience as a lead or supervisor preferred.
Completion of the Western States Leadership Academy or equivalent leadership training required.
Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
Must be able to lift 30 to 60 pounds utilizing the WSECO lifting safely work practice.
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Western States is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, religion, national origin, protected veterans status or on the basis of disability.
Requisition Number: 14-0145
Post Date: 7/18/2014
Title: Parts Supervisor
City: Hayden
State: IDEstimated Salary: $20 to $28 per hour based on qualifications.
Western States Equipment Company
# Description
JOB
Summary: This position is responsible for the operation of assigned Parts area to include supervision and development of Parts employees, providing an exceptional customer experience and performing in alignment with Western States Equipment Company's strategy.
Essential Functions:
Supervises employees. Performs annual performance review and determines compensation increases. Administers discipline; influences decision to hire and terminate employees. Assists in employee issues that affect customer service.
Responds to customer inquiries, resolves customer complaints and maintains a high level of customer relations.
Answers customers' and technicians' parts inquiries over the phone and in person. Uses Caterpillar's online Parts system (SIS) or parts books for Caterpillar Legacy Equipment to reference and identify parts.
Determines customer needs through research and questions. Offers all parts and service solutions to customer. Determines best method to fill orders with parts not in stock. Asks customer for need by date and decides best shipping method.
Processes, tracks, invoices, and completes customers' orders to exceed customers' expectations. Receives cash or credit payments or processes the order to go through Accounts Receivable. Balances cash drawer daily.
Schedules Parts personnel to properly cover shifts, training, and meetings. Maintains on call and Saturday work rotation schedules. Approves and schedules overtime as needed. Approves employees' time worked in automated time for Payroll.
Oversees training programs for employees as identified.
Works with other departments to ensure strong teamwork throughout the branches.
Researches support parts for new products and ensures parts are on hand prior to the product delivery.
Works on Parts Counter to process internal and external customer orders and returns.
Works with Parts Operations/Inventory Control to identify parts inventory needs and adequate stocking levels.
Oversees accounts vendor invoices and process for timely payment.
Maintains a high level of focus on departmental goals (sales, customer loyalty, employee engagement, parts KPI's, etc.) and address areas of opportunities to meet or exceed established goals.
Pulls parts in the warehouse as needed to fulfill customer orders.
Builds hoses as needed.
Promotes and manages all customer care standards.
Actively cares and advocates safety at Western States. Promotes and manages safety at Western States. Ensures employees, vendors, and customers have a safe work environment. Adheres to and manages all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
Works within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.
# Requirements
KNOWLEDGE SKILLS AND ABILITIES:
Strong knowledge of DBSi, TMI, SIS Antares, CMIS, Infocast, and AGCO.
Technical knowledge of parts, service, and core inspection.
Knowledge of forklift and material handling equipment.
Knowledge of Microsoft office software
Ability to develop and maintain effective working relationships with others.
Working knowledge of warehouse, shipping and receiving procedures.
Ability to obtain forklift operators certification.
Ability to work overtime and oncall.
Consistent attendance.
EDUCATION AND
Experience:
Proof of high school diploma or General Education Degree (GED).
One to three years of parts sales or comparable experience required.
One year experience as a lead or supervisor preferred.
Completion of the Western States Leadership Academy or equivalent leadership training required.
Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
Must be able to lift 30 to 60 pounds utilizing the WSECO lifting safely work practice.
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Western States is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, religion, national origin, protected veterans status or on the basis of disability.
Requisition Number: 14-0145
Post Date: 7/18/2014
Title: Parts Supervisor
City: Hayden
State: IDEstimated Salary: $20 to $28 per hour based on qualifications.
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